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Customer Enablement & Implementation Manager Fully Remote - US

Customer Enablement & Implementation Manager

Full Time • Fully Remote - US
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Full-time | RedTeam Software 

At RedTeam, we serve commercial general contractors who need practical, no-nonsense tools to run their business. As we grow, we’re rethinking how customers get onboarded and enabled—moving away from time-intensive, trainer-led implementations toward a scalable, system-driven experience. 

We’re hiring someone to lead our Implementation team while rebuilding our onboarding and enablement model from the ground up, using technology, AI, and process design to create a more efficient, modern customer experience. 

This is not a traditional enablement role. This role is responsible for reducing reliance on live training, not scaling it. 

What You’ll Own 

1. Redesign the Onboarding Model (Primary Focus) 

  • Replace long-form, live training with a scalable onboarding system  
  • Transition from trainer-led onboarding to a model driven by:  
  • Self-guided LMS learning  
  • AI-assisted support  
  • Structured milestone-based implementation  
  • Define a clear 30-60-90 day onboarding journey with measurable outcomes  
  • Establish clear criteria for:  
  • “Implementation complete”  
  • Readiness for Customer Success handoff  
  • Reduce time-to-value and overall implementation effort per customer  
2. Lead & Evolve the Implementation Team 

  • Manage and develop the Implementation team, setting clear expectations, accountability, and performance standards  
  • Transition the team from a training-heavy delivery model to a system-supported, efficiency-focused approach  
  • Redefine the role of an implementer from “trainer” to advisor and onboarding guide  
  • Ensure consistent execution of the onboarding process across all customers  
  • Monitor team performance against key metrics such as:  
  • Implementation hours per customer  
  • Time to go-live  
  • Customer readiness at handoff  
  • Coach the team to leverage LMS, content, and AI tools effectively—reducing reliance on repetitive live sessions  
  • Identify gaps in skills or performance and address them through coaching, process improvements, or hiring  
3. Build a Scalable Enablement Engine 

  • Own and evolve Skilljar (or similar LMS) as the primary onboarding vehicle  
  • Develop structured, role-based learning paths (PMs, accounting, field teams, etc.)  
  • Implement certification-style onboarding programs that customers complete prior to live sessions  
  • Ensure enablement is tied to actual product usage and outcomes, not just content completion  
4. Create Training Content That Replaces Live Training 

  • Design and produce onboarding content (videos, walkthroughs, guides) that eliminates the need for repetitive live training—not supplements it  
  • Build content aligned to real workflows and day-to-day use cases, not just feature education  
  • Leverage AI tools to accelerate content creation, maintenance, and personalization  
  • Continuously refine content based on:  
  • Product usage data  
  • Support trends  
  • Common onboarding friction points  
5. Leverage AI & Automation 

  • Identify and implement AI-driven solutions to:  
  • Guide users through onboarding  
  • Answer common questions  
  • Personalize the learning experience  
  • Reduce reliance on human intervention through:  
  • Knowledge systems  
  • In-product guidance  
  • Automated workflows  
  • Continuously evaluate new tools and approaches to improve scalability and efficiency  
6. Optimize for Efficiency & Outcomes 

  • Define and track key metrics:  
  • Time to go-live  
  • Implementation hours per customer  
  • Training completion vs. product adoption  
  • Continuously improve onboarding based on data and feedback  
  • Ensure a smooth, consistent transition from onboarding to Customer Success  
7. Cross-Functional Partnership 

  • Partner with Product to improve in-product onboarding and usability  
  • Align with Customer Success on adoption, outcomes, and handoff processes  
  • Support Sales with scalable, repeatable enablement resources where needed  
What Success Looks Like 

  • Significant reduction in live training hours per customer  
  • Majority of onboarding completed through self-guided systems  
  • Customers arrive at live sessions prepared—not learning from scratch  
  • Faster time-to-value and stronger early product adoption  
  • Clear, repeatable onboarding process with defined milestones and outcomes  
  • Increased implementation team capacity without adding headcount  
Who You Are 

  • 5–10+ years in SaaS, ideally in onboarding, customer success operations, enablement, or product-led growth  
  • Experience managing a team, preferably in implementation, onboarding, or customer success  
  • Proven track record of improving onboarding efficiency or scaling delivery models  
  • Strong systems thinker—you naturally look to replace manual work with automation  
  • Comfortable leveraging AI tools and emerging technologies to improve workflows  
  • Experience creating customer-facing training content (video, LMS, guides), with a focus on scalability  
  • Data-driven mindset with the ability to measure and improve outcomes  
  • Builder mentality—you create structure where it doesn’t exist  
  • Strong cross-functional collaborator who can influence without direct authority  
  • Bonus: experience with LMS platforms (Skilljar preferred) and in-product onboarding tools 

This is a remote position.

RedTeam provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability,  genetic information,  service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national orgin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status) sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

We invest in you

At RedTeam, we care about you, your families, and your future, and we are invested in your success. We understand that for you to be successful, you need balance, security and time for fun. We offer many benefits, from remote work and health insurance, to paid time off and so much more.

Unlimited paid time off
to relax, rest and recharge when you need it most.
Medical, dental, vision and life insurance
including virtual care and other services that are part of your plan.
Access to pet insurance
at a discounted rate so you can provide excellent care for your furry friends.
Employee assistance program
to support your emotional fitness and wellbeing.
Additional healthcare support
including Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
401(k) plan
with up to 4% matching contributions for eligible participants, we invest in your future beyond RedTeam.
Remote work
with a couple of offices in the US to gather when needed; RedTeam is 100% remote the rest of the time.
Give back to the community
and participate in RedTeam Cares efforts to support local causes in your area.