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Implementation Specialist Fully Remote - US

Implementation Specialist

Full Time • Fully Remote - US
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
 
Implementation Specialist build long lasting partnerships with new customers, helping them onboard and grow with us. You’ll develop roll-out strategies, execute implementations, conduct training, and increase product adoption.  This role is a mix of independent work where you’ll own and develop multiple new onboarding accounts at a time while partnering closely with AEs and CSMs to ensure a successful onboarding.  

What You’ll Do:

  • Transform new customers into RedTeam experts and evangelists by conducting in-person and online training, providing support, roll-out planning, and relationship management
  • Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building
  • Provide the highest level of service and support to RedTeam’s clients through diligent communication
  • Proactively consult clients on best practices and necessary process or workflow changes to achieve implementation milestones and goals
  • Customize the implementation and training plan to best fit the client’s detailed needs and workflows. Identify gaps in client processes and assist with RedTeam solutions for the gaps
  • Manage a full portfolio of clients, ensuring on-time project deliverables.
  • Facilitate check-in calls and virtual meetings during each phase of implementation with the client.
  • Partner with the Configuration Team, to ensure database is set up correctly and efficiently 
  • Evaluate, document, and escalate any client issues or concerns that arise throughout the implementation journey.
  • Collaborate cross departmentally to develop best practices, and connect customers with Customer Success Manager and Marketing to further customer success and RedTeam’s evolution as a market leader
  • Learn RedTeam’s product offerings, business model, services, emerging technologies, and Customer Success best practices
  • Transition clients to ongoing Client Services Support resources upon successful implementation

Qualifications:

  • 3+ years of experience in software Implementation, training, support, or service roles preferably at a SaaS company
  • Strong problem-solving ability, including metrics-driven thinking
  • Experience and understanding of the construction industry a strong plus
  • Go above and beyond the call of duty to delight our clients
  • Ability to multitask, prioritize, and manage time effectively
  • Strong communication and organizational abilities
  • Strong verbal, listening, written and interpretive skills
  • Strong computer, technical, and presentation skills
  • Balance advocating for the client and RedTeam long term goals
  • Interpersonal skills able to adapt/respond to different types of characters and attitudes
  • Familiarity with construction terms and practices a plus
  • Project management and training experience preferred
  • Tolerance for stress
  • High standards, strong work ethic
  • Motivation for self and others
  • Teamwork and cooperation with other departments and managers







 

This is a remote position.

RedTeam provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability,  genetic information,  service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national orgin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status) sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

We invest in you

At RedTeam, we care about you, your families, and your future, and we are invested in your success. We understand that for you to be successful, you need balance, security and time for fun. We offer many benefits, from remote work and health insurance, to paid time off and so much more.

Unlimited paid time off
to relax, rest and recharge when you need it most.
Medical, dental, vision and life insurance
including virtual care and other services that are part of your plan.
Access to pet insurance
at a discounted rate so you can provide excellent care for your furry friends.
Employee assistance program
to support your emotional fitness and wellbeing.
Additional healthcare support
including Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
401(k) plan
with up to 4% matching contributions for eligible participants, we invest in your future beyond RedTeam.
Remote work
with a couple of offices in the US to gather when needed; RedTeam is 100% remote the rest of the time.
Give back to the community
and participate in RedTeam Cares efforts to support local causes in your area.